An email. A real answer.
Send an invitation your customer can reply to directly. The conversation starts in the inbox they already use.
Customer feedback, powered by AI
Nobody likes surveys.So we got rid of them.
Send one question. Your customer replies to the email in their own words. Oppinion’s AI turns those replies into reports and alerts your team can act on.
- Direct email replies
- On-site QR codes
- NPS with context
A better way to listen
The best answer doesn’t fit in a checkbox.
Customers remember moments, not categories. Give them room to tell you what really happened.
Feedback, right there.
Place a QR code on the counter, table or receipt. Capture the experience while the details are still fresh.
AI that puts feedback in context.
Our AI organizes praise, complaints and priorities. Find the patterns and open the responses behind each indicator.
From words to understanding
A hundred opinions.
One clear direction.
A great score can hide a bad moment. Oppinion helps you see both the big picture and the details that need attention.
Know what deserves attention
Separate praise, complaints and urgent situations, with the customer’s words close at hand.
See the evidence
Go from a department’s indicator to the responses that contributed to it. No guessing where the number came from.
Keep people in control
Managers can review classifications and record why they changed them. Human judgment remains part of the process.
ResponsesOppinion
How it works
From the first email to the next action.
Import your contacts
Bring your customer list and choose who you want to hear from in this campaign.
Write just one question
Draft a simple email. Oppinion sends your question to the contacts you selected.
Customers reply. AI analyzes.
Customers reply to the email in their own words. AI organizes their feedback by topic, department and sentiment, then creates the reports.
Your team takes action
Get alerts, assign each case to the right person and follow what your team does next.
A closer look
Your feedback, finally connected.
Explore the workspace your team will use. Clear indicators, real comments and the next steps in one place.
01 / 03
Spot the pattern, not just the number.
Follow daily responses and compare alerts, praise and complaints by department.
Get started Actual Oppinion screens · illustrative data02 / 03
Behind every indicator, a person.
Filter feedback and read the evidence. Keep the full context when deciding what to improve.
Get started Actual Oppinion screens · illustrative data
03 / 03
Give every important issue an owner.
Prioritize the right cases, assign someone on your team and follow the internal history.
Get started Actual Oppinion screens · illustrative dataMore than a report
Good feedback deserves a next step.
A dashboard is useful. A team that knows what to do with it is better.
Everyone knows their part
Give colleagues access to the campaigns they work on and manage their permissions.
Alerts on your terms
Choose which severity levels reach the alert center for each campaign. Adjust them as your priorities change.
Plans that leave the page
Link related responses to an action. Set an owner, a due date and follow the progress.
Build on what worked
Duplicate a campaign as a draft, reuse approved texts and compare equivalent periods.
Room to grow
A plan for your next chapter.
Choose from the plans currently available. Your campaign goals stay at the center.
Starter
US$ 29/month
- 1,000 contacts
- 2,500 emails per month
- 1 reports per month
- Ticketing with email replies: Not included
Growth
US$ 49/month
- 10,000 contacts
- 15,000 emails per month
- 30 reports per month
- Ticketing with email replies: Not included
Scale
US$ 169/month
- 50,000 contacts
- 50,000 emails per month
- 150 reports per month
- Ticketing with email replies: Not included
Enterprise
Custom plans
For larger operations, growing teams and specific needs.
- ✓ Custom limits
- ✓ Planning with our team
Prices shown in US dollars. Checkout displays the available billing options.
What that could look like for your team
Less searching. More understanding.
“The useful part is opening a score and reading the comments behind it. We finally know what to discuss in the team meeting.”
MarinaCustomer experience
“A late delivery and a kind attendant used to become one average score. Now we can see both stories.”
RafaelRetail operations
“We stopped passing screenshots around. Each issue has an owner and a record of what we did.”
CamilaTeam management
Illustrative testimonials · fictional people and scenarios
A few good questions
Clear answers before you begin.
Do customers need an account?
No. They can reply to the invitation email or open the campaign’s QR code page. The person sharing feedback does not need an Oppinion login.
Does Oppinion replace NPS?
You can use NPS alongside open responses. The score shows one part of the experience; the customer’s words help explain it.
Will Oppinion contact customers about a ticket?
Internal follow-up is available in every plan. Email ticketing, when included and configured, lets your team reply to its own customers inside Oppinion. Opening a ticket never sends an automatic message.
Can I choose which alerts to receive?
Yes. For each campaign, you can enable the alert center and select the severity levels you want to track, including while the campaign is running.
Can I review an AI classification?
Yes. An authorized manager can correct the sentiment, department or severity and record a reason. Current indicators are recalculated, while published report versions are preserved.
The Oppinion journal
Better questions. Better decisions.
Practical ideas for listening to customers and making their feedback count.
The best feedback starts with a conversation, not a questionnaire.
When the form decides what matters, the customer’s real story can get lost. There is another way to listen.
Read the articleA score tells you where to look. A customer tells you why.
Averages are useful, but they can hide very different experiences. Connect every indicator to the words behind it.
Read the articleThe feedback loop only closes when something changes.
Turn a useful observation into a clear responsibility, a practical deadline and a record of what happened next.
Read the article